Privacy policy

Who we are

This policy is issued by Ibraan Software Solutions (أيبران للحلول الرقمية), 1st floor, Building 7, Abu El Hol Street, Korba Square, Heliopolis, Cairo, Egypt ("Ibraan", "we").

It covers www.ibraan.com and the platforms we operate: GymSofto, Zlenu, Brnamgy and Kwekly, together with the messages we send on their behalf.

The data we collect

• Contact details you share with us, such as your name, company, phone number, WhatsApp number and email address.
• Account details for our platforms, such as your business name, user names, roles and the settings you choose.
• Data you or your team enter into a platform, such as menus, members, customers, orders and invoices.
• Your mobile number when we verify it or send you a security code.
• Technical data needed to run the service securely, such as IP address, device and browser type, and activity logs.

How we use it

• To provide, operate and support the platforms you subscribe to.
• To verify your phone number and secure your account, including sign-in and password recovery codes.
• To send service messages, such as verification codes, invoices, reminders and order updates.
• To answer your enquiries and prepare proposals you request.
• To protect our services, prevent fraud and meet our legal obligations.

We do not sell personal data, and we do not send marketing messages without your consent.

WhatsApp messages

We send verification codes and service messages through the WhatsApp Business Platform provided by Meta. We share with Meta only what is needed to deliver each message: the recipient's number and the message content.

You can ask us at any time to stop non-essential messages.

Who we share data with

We use trusted providers that process data on our behalf and only for the purposes above:

• Amazon Web Services and Cloudflare, for hosting, storage and security.
• Meta Platforms, for WhatsApp messages.
• Anthropic, for optional AI features such as reading a printed menu from a photo. Only the content you choose to submit is processed.

We may also disclose data where the law requires it.

Data you enter for your customers

When a business uses our platforms to manage its own customers or members, that business decides what data it collects and why. We process that data on its behalf and only to provide the service.

How long we keep data

We keep data for as long as your account is active, or as long as needed to provide the service and meet legal, accounting and security requirements. We then delete it or make it anonymous.

Security

Data is encrypted in transit, access is limited by role, and our systems are monitored and backed up regularly. No system is completely secure, so please keep your password private and enable two-step verification where it is offered.

Your rights

Under Egypt's Personal Data Protection Law (No. 151 of 2020) and other applicable laws, you may ask to access, correct or delete your personal data, or object to its use. Business customers can also export their data from their platform.

Children

Our services are intended for businesses and are not directed at children.

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.

Contact us

For any privacy question or request, email b.k@ibraan.com or message us on WhatsApp at +20 114 388 7000.